At Just2Best, we aim to provide a seamless shopping experience by ensuring a transparent and hassle-free cancellation and refund process.
1. Order Cancellation
1.1 Buyer-Initiated Cancellation
- Orders can be canceled before they are dispatched for a full refund.
- Once an order is shipped, cancellation is not allowed, but buyers can request a return.
1.2 Seller-Initiated Cancellation
- If a seller is unable to fulfill an order due to stock issues or other reasons, the order will be canceled, and a full refund will be processed.
2. Refund Policy
2.1 Refund Eligibility
Refunds are applicable in the following cases:
✅ Order canceled before dispatch.
✅ Product received is damaged, defective, or incorrect.
✅ Non-delivery of the product within the estimated timeframe.
2.2 Non-Refundable Cases
❌ Products damaged due to buyer misuse or mishandling.
❌ Custom-made or personalized items (subject to seller policy).
❌ Bulk industrial orders (unless defective or incorrect).
2.3 Refund Process
1️⃣ Submit a Request – Buyers can raise a refund request via their account or contact support.
2️⃣ Approval & Processing – Once verified, the refund is processed.
3️⃣ Refund Timeframe –
- Bank Transfers & Cards – 5-7 business days
- UPI & Digital Wallets – 2-3 business days
- Store Credit (if applicable) – Instant
3. Exchange & Replacement
- If applicable, buyers may choose replacement instead of a refund for eligible products.
- Replacement requests must be raised within [X] days of delivery.
4. Contact Us for Support
For cancellations or refunds, contact:
📧 [Your Email]
📞 [Your Contact Number]
At Just2Best, we ensure a fair and efficient resolution for all transactions!